A sense of entitlement can ruin entrepreneurialism faster than anything else. Most of the time, the entitled person can’t even see how entitled they are, but believe me, everyone around them can. It blows my mind how self-centered some people can be, like the world owes them something.
How Entitlement Hurts Entrepreneurs
So, let me tell you a story. I work with some of the best people in the world. I see how these people treat their families; I see how these people handle their health; I see how these people talk to others – and I know they’re incredible.
One of these amazing people I work with was telling me about a time he was helping someone source their product. The product was sourced and set to ship, and then the customer decided she didn’t want to pay for the shipment. After all the work my friend had done, she decided she didn’t want the product.
“Seth,” he said. “I was like, wait a minute, you can’t do that. We did all this work for you. You have to pay for it.” But she refused, claiming she wouldn’t make a good enough profit selling the product on Amazon.
My friend did his research, scoped out the competition, and confirmed that she absolutely could make an incredible profit selling the product on Amazon. Still, she refused to pay for the shipment, and demanded a refund for the money she’d spent up to that point. Then, she started blasting him on various Facebook groups.
At this point, all I can think is, “Oh my goodness, please grow up!” I honestly couldn’t believe it.
So, he fully refunds her, with the condition that she remove her hateful posts from Facebook. Then, he takes the products she didn’t want and gives them to someone else, who is now selling 40 units a day on Amazon.
She must have been watching the Amazon listing, because a while later, she contacts my friend to talk about sourcing again. I could only think, “Are you kidding me?” Entitlement at its finest.
Building a Humble Community
Every nation has problems, but America is truly the land of opportunity. I grew up with the misconception that rich people all cheated their way to the top, but the wealthiest people I’ve met in my life have also been the most humble and disciplined.
Why? Because they don’t blame the world for their problems. They own their failures as well as their successes. They take ownership, they apologize, they learn, and they change. They enjoy helping people, and they choose to do something that matters with their lives.
I want to share a post on our Facebook group with you from someone who was blown away by one of our coaches, because it reminded me why I do what I do, and why I love our team so much.
“Such a humble gentleman. Gave us some great information and perspective on how to start a business on the right foot. He was such a pleasant guy. I can tell you, as excited as we are to get started with this amazing coaching program and looking forward to doing big things with this team, this is just the beginning. Let’s make 2018 ours.”
This is what I want to hear about my team. We only pick the best people for our team – teachable, grateful, hard-working, humble people, who don’t think the world owes them anything, and don’t have a sense of entitlement. Because of this, I work with the greatest team on earth, and I would challenge anyone, anywhere, to prove me wrong.
I want to build a community of people who honestly love helping people, and when we have someone who isn’t like that, what do you think I do? I kick them off the team. People who aren’t open and honest, and people who are looking for special treatment, don’t belong on this team.
I tell every new employee that the worst thing they can possibly do is not be honest with me. Don’t try to cover up problems. Everyone makes mistakes; I make mistakes every day. Honesty is the best way to build trust. And when you bring me a problem, don’t be afraid to present a solution. Own your mistakes, think proactively, focus on the positive, and keep pushing forward.